FAQ's

Hair extensions are a general term for hairpieces developed to add length to one’s natural hair. Hair extensions come in different forms, such as clip-in, tape-in, and sew-in, etc. Please see the description for each item to get a detailed overview.

All the hair products we sell are 100% Human Hair.

All the hair products can be colored, curled, and straightened. See the individual hair item for detailed information.

No, all of our products are 100% human hair. They do not damage your natural hair when installed properly. We recommend using your hairstylist if you are not familiar with properly using the hair products.

As described on each independent item, each product has different capabilities for hair coloring. Generally speaking, most of our hair products can be lifted to # 27 (Strawberry Honey Blonde) or # 613 (Light Blonde). Furthermore, information on straightening, steaming, and styling each hair product is described on each item. Please refer to the descriptions included on each item for more information.

As described on each independent item, the length of time for each hair product is included. However, generally speaking, with proper maintenance, Malaysian hair lasts 6 months to one year. Brazilian hair can last over a year. Vietnamese and Indian hair can last up to 2-2.5 years.

Our hair has double-stitched wefts to reduce the chances of shedding.

Yes, your extensions/wigs can get wet. We recommend that you wear a shower cap when you are showering daily to avoid over-washing your extensions. Your natural hair produces oils, whereas extensions do not. Therefore, you do not need to wash the extensions as frequently. You may wash your hair once a week or every two weeks, but these factors depend on your lifestyle.

Primo Amore Beauty hair products are designed for all hair and all ethnicities. You are welcome to select the hair that compliments your style. If you are going for a more natural aesthetic, you should use a hair product that matches your natural texture (e.g., straight, wavy, curly, etc.). But our products are designed for all individuals to enjoy!

Our wigs caps are 22.5 cm in circumference. They are considered medium-sized caps.

Yes, our products are 100% human hair. With human hair, you have more flexibility than synthetic hair (e.g., styling, heating, coloring, etc.).

Unless you have experience installing your hairpieces, we recommend that you consult with a hair specialist before installing your hairpieces to avoid damaging the hair product or your hair. There are also a host of video tutorials available on youtube and other social media platforms.

Our front lace wigs are 13 x 4 (13” across (ear to ear) and 4 inches back (parting space).

The lash case dimensions are 2 x 4.25 x .5.

Primo Amore Beauty does not issue refunds or exchanges for any reason or circumstance; unfortunately, all sales are final. Our customers are like family at Primo Amore Beauty, and to show our appreciation and dedication to our services, if you have any questions, please contact customer service.

Processing can take between 2–5 business days, depending on your method of payment. In most cases, orders will be shipped within 5–8 business days. If you have any questions about your order, please contact us directly.Orders placed after 2 PM will be considered as placed on
the next business day. You will receive a notification via email once your order has been processed. Please note that we do not ship out on
Sundays or Federal Holidays. Any orders placed on a holiday will be processed the following business day.